Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: December 16, 2025

1. Introduction

Sike Property Maintenance Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

Personal Information You Provide

When you contact us or request our services, we may collect:

• Name
• Email address
• Phone number
• Property address (for service requests)
• Project details and requirements
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address (anonymized)
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring website
• General location (country/city level)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and fulfill service requests
• Send quotes and project estimates
• Communicate about projects and services
• Improve our website and services
• Analyze website usage and trends
• Protect against fraud and unauthorized access
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., email services, analytics)
Legal Requirements: When required by law, court order, or government regulations
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given us explicit permission to share your information

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact us using the details below.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing for admin accounts
• Regular security updates and monitoring
• Access controls and authentication
• Secure hosting infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 2 years to allow for follow-up and service delivery.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Data Controller: Sike Property Maintenance Ltd
Email: info@sike-pro.com
Phone: 0800765438
Address: Dagenham, London, United Kingdom